Effective Date: 01 Dec 2023

Welcome to Ecomeez! These Terms and Conditions ("Terms") govern your access to and use of our website, services, and products. By using our services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please refrain from using our services.

1. Introduction

Ecomeez operates an e-commerce logistics service that provides end-to-end solutions, including warehousing, shipping, cash on delivery (COD), and customer support, for sellers targeting the Eastern European market. These Terms apply to all users of our website and services.

2. Eligibility

To use Ecomeez's services, you must:

Be at least 18 years of age or have legal capacity to enter into a contract.

Provide accurate, complete, and up-to-date registration information.

Comply with all applicable laws and regulations.

3. Services Provided

Ecomeez offers the following services:

Warehousing and Fulfillment: We store and manage your products in our warehouses.

Shipping: We offer shipping solutions within Eastern Europe and selected markets.

Cash on Delivery (COD): We provide COD payment options to your customers.

Customer Support: We handle customer inquiries, returns, and issues on your behalf.

Reverse Logistics: We manage product returns and exchanges.

4. User Accounts

To access certain features of our services, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

5. Pricing and Payment Terms

Service Fees: Fees for our services are outlined in your contract or service agreement with Ecomeez.

Payment Terms: Payments for services are due as outlined in the invoice or payment schedule. We reserve the right to charge interest on overdue amounts.

Currency: All payments are to be made in the currency specified in the agreement.

COD Payments: For COD orders, payment will be collected from your customers upon delivery. We will remit COD payments to you according to the agreed payment schedule.

6. Shipping and Delivery

Shipping Responsibilities: Ecomeez will handle the logistics, shipping, and delivery of your products as agreed upon in the service contract.

Shipping Times: We strive to deliver products within the agreed time frames. However, delivery times may vary depending on factors beyond our control, including customs clearance, weather conditions, or logistical challenges.

Delivery Risks: Once a product has been shipped, any risks related to the product's delivery, including damage or loss, will be transferred to the seller or the customer, depending on the service agreement.

7. Product Quality and Returns

Product Quality: You are responsible for ensuring that the products you provide meet the necessary quality and safety standards for the markets in which they are sold.

Returns: Ecomeez manages customer returns in accordance with local regulations and the seller’s return policies. Return shipping and handling fees may apply.

Refunds: We will process refunds for COD payments as per the return policy agreed upon between the seller and the customer.

8. Intellectual Property Rights

All content on the Ecomeez website, including text, graphics, logos, images, and software, is the property of Ecomeez or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not use any content from our website without our prior written consent.

9. Prohibited Uses

You agree not to use our services to:

Engage in fraudulent or illegal activities.

Misrepresent your products or services.

Infringe on the intellectual property rights of others.

Distribute harmful or malicious software.

We reserve the right to suspend or terminate your access to our services if you violate these Terms.

10. Liability and Disclaimers

Limited Liability: Ecomeez will not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of our services, including lost profits or business opportunities, even if we have been advised of the possibility of such damages.

Force Majeure: Ecomeez will not be responsible for delays or failures in performance due to events beyond our reasonable control, including acts of God, war, strikes, or government actions.

11. Indemnification

You agree to indemnify, defend, and hold harmless Ecomeez and its affiliates, officers, directors, employees, and agents from any claims, damages, liabilities, and expenses (including legal fees) arising from your use of our services, your breach of these Terms, or your violation of any rights of a third party.

12. Termination

We may terminate or suspend your account and access to our services at any time, without prior notice, if you breach these Terms. Upon termination, all rights and licenses granted to you under these Terms will immediately cease.

13. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of [Insert Country]. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in [Insert Jurisdiction].

14. Changes to Terms

Ecomeez reserves the right to modify or update these Terms at any time. We will notify you of any material changes by posting the updated Terms on our website or through email. Your continued use of our services after the changes take effect constitutes your acceptance of the revised Terms.

15. Contact Us

If you have any questions about these Terms, please contact us at:

Email: [Insert Contact Email]

Phone: [Insert Contact Phone Number]

Address: [Insert Company Address]

By using Ecomeez’s services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Thank you for choosing Ecomeez to help grow your e-commerce business in Eastern Europe!

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15. GDPR Compliance

Ecomeez is committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) for users within the European Economic Area (EEA). By using our services, you consent to the collection, use, and processing of your personal data in accordance with our Privacy Policy. Key points include:

Data Collection and Use: We collect and use personal data only for legitimate purposes, such as providing services, improving our website, or fulfilling legal obligations.

Data Protection Rights: You have the right to access, correct, or delete your personal data. You also have the right to object to or restrict the processing of your data.

Data Security: We use appropriate technical and organizational measures to ensure the security of your personal data.

Data Sharing: We may share your personal data with trusted third parties only when necessary to provide our services or comply with legal requirements.

Data Retention: We retain your data only for as long as necessary to fulfill the purposes for which it was collected.

To exercise your data protection rights or learn more, please contact us at:

Email: [Insert Contact Email]

Phone: [Insert Contact Phone Number]

By using Ecomeez’s services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Thank you for choosing Ecomeez to help grow your e-commerce business in Eastern Europe!